Who are eligible complainants?
An eligible complainant is: A consumer (a “natural person acting for purposes outside his normal trade, business or profession” (i.e. an individual)).
Are professional clients eligible complainants?
professional clients could not be an “eligible complainant”, so would be unable to make a complaint against you to the Financial Ombudsman Service (FOS), and.
What is the time period for retaining complaint records in relation to a non MiFID product?
five years
The firm will keep full records of each complaint received including information about measures undertaken to resolve each complaint. For MiFID complaints the records in relation to complaints will be retained for five years from the date of the complaint.
Is an executor an eligible complainant?
In order to refer a complaint to the Financial Ombudsman Service (FOS), a person must be an ‘eligible complainant’. the deceased person, or authorised by law, to handle the deceased person’s estate—for example, if he is listed as the executor of the deceased person’s estate.
Who is eligible for financial ombudsman?
individuals who act as personal guarantors for loans to businesses they’re involved in. a ‘micro-enterprise’ (a type of small business) with an annual turnover or balance sheet that does not exceed €2 million and fewer than ten employees.
What are the DISP rules?
DISP rules state that firms must ensure that freephone or standard charge numbers only are used, not premium rate lines, or any line that adds to the firm’s revenue.
What is an eligible counterparty?
Eligible counterparties are, broadly speaking, financial institutions, insurers, pension funds and governments. Eligible counterparty business refers to arranging and dealing activities when carried out by eligible counterparties.
How long must Stor records be kept?
In general, company records must be retained for around six years from the end of the accounting period.
How long must records of transactions be kept?
Broadly, records of a particular transaction, either as an occasional transaction or within a business relationship, must be kept for five years after the date the transaction is completed. All other documents supporting records must be kept for five years after the completion of the business relationship.
What are the FSCS compensation rules?
To be able to claim compensation with us you must be eligible under the FSCS compensation rules, which are set by the UK financial services regulators: the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA). These rules tell us which types of claim are eligible for FSCS compensation.
How can FSCS protect my claim?
For FSCS to be able to protect a claim, it must be in connection with a type of regulated activity that was being carried out for you by the authorised firm. The government decides which activities are regulated by designating these in the Regulated Activities Order . Examples include advising, arranging, or managing certain types of investments.
How can I complain about a certified forest company?
FSC has a unique system in which an individual person or organisation can bring forward a complaint on a certified forest company’s activities. In the public-certification reports, it is also possible to monitor the result of the audit of a certified company.