How do I contact American Airlines customer service?
800-433-7300
Within the U.S. and Canada
| Language | Phone | Hours (CT) |
|---|---|---|
| English | 800-433-7300 | 24 hours |
| Spanish | 800-633-3711 | 24 hours |
| French | 800-756-8613 | 7 a.m. – 6 p.m. |
| Portuguese | 866-824-8717 | 6 a.m. – 7 p.m. |
Does American Airlines have an online chat?
Chat with us AAdvantage® members can now connect directly with a team member in our new live chat feature. When we’re unavailable, you can also get 24 / 7 virtual help in the tool.
How do I complain to American Airlines?
To file a complaint with American Airlines, contact Customer Relations either by mailing a letter to 4000 E. Sky Harbor Blvd. Phoenix, AZ 85034, or sending an email through its online form. If the problem is specific to delayed baggage, call its customer service line at 800/371-4771 (4am–11pm PT, M–F).
Can I text American Airlines?
To get help, you can contact us at any time from your mobile phone by sending a text message with the word “HELP” to (447950080989). You agree to provide American Airlines with a valid mobile number.
Is American Airlines giving full refunds?
We do not refund nonrefundable American Airlines tickets except when the ticket is cancelled within 24 hours of purchase, when we make a schedule change that results in a change of more than 4 hours*, upon the death of a passenger or passenger’s traveling companion or because of military orders.
How do I email a complaint?
What to include in a complaint letter
- describe your problem and the outcome you want.
- include key dates, such as when you purchased the goods or services and when the problem occurred.
- identify what action you’ve already taken to fix the problem and what you will do if you and the seller cannot resolve the problem.