What types of jobs involve emotional labor?
Emotional labor is particularly common in service or caring occupations (think: flight attendants, waiters, teachers, child care workers, social workers, nurses, nursing home attendants, customer service representatives or real estate agents).
What is workplace emotional labor?
Emotional labor in the workplace consists of practices and rules for employees that are implemented for the sake of satisfying customers. They center around employees needing to manage their emotions and not express them to others.
What does Arlie Hochschild define as emotional labor?
Arlie Hochschild: Emotional labor, as I introduced the term in The Managed Heart, is the work, for which you’re paid, which centrally involves trying to feel the right feeling for the job. This involves evoking and suppressing feelings.
What is an example of surface acting?
Surface acting is simply the act of pretending that you feel in a certain way. You just fake the emotions that you need at the time and get on with things. An example of this could be putting a big smile on and chatting enthusiastically with a customer even though you’re feeling sad and distracted at the time.
Is emotional labor harmful to employees?
The effects of emotional labor within the organization are largely negative. These adverse effects directly affect the employees in the service encounters and spread to customers and organizations. Employees experience stress, depression, panic disorder, psychological distress, and job dissatisfaction.
What are the four components of emotional labor?
There is a relatively wide consensus on the key components of emotional labor and their relationships. These components include affective events, display rules, emotion-rule dissonance, emotion regulation strategies, and genuine and fake emotional displays.
What is the difference between emotion work and emotional Labour?
Emotion work has use value and occurs in situations in which people choose to regulate their emotions for their own non-compensated benefit (e.g., in their interactions with family and friends). By contrast, emotional labor has exchange value because it is traded and performed for a wage.
What is deep acting emotional labor?
Emotional labor is the act of regulating one’s emotion to conform to organizational standards. By contrast, deep acting involves putting effort into actually feeling and expressing the required emotions. When engaged in deep acting, people attempt to modify feelings to match the required display rules.
Is surface acting good or bad?
Surface acting can deplete employee resources and lead to emotional exhaustion (Judge et al., 2009; Grandey et al., 2012), and resource depletion can make employees less able to inhibit the impulse to engage in harmful behaviors under stress (Stucke and Baumeister, 2010), such as sabotage to customers.
Is it valid to demand too much emotional labor from employees?
A number of studies have found that emotional labor required by organizational norms can negatively affect individual well-being (Hülsheger and Schewe, 2011). In turn, it will negatively affect the job stability of the remaining employees.
How is emotional labor related to worker alienation?
Deep-acting and naturally-felt emotions have an adverse effect on work alienation. In other words, alienation also decreases when the emotional labor of employees is exposed in terms of deep-acting or naturally-felt emotions.
What embodies emotional intelligence?
Emotional intelligence is the ability to understand oneself and others. A person is emotionally intelligent when they demonstrate the capacity to identify their own emotions, regulate them and make responsible choices accordingly.
What is “emotional labor”?
In light of Hochschild’s (1983) work, emotional labor represented an occupational category, the emotional effort or labor to perform that job, and the interpersonal expressions as the fruits of the labor.
Is emotional labor stalled at a crossroads?
Almost 10 years after Bono & Vey’s review, the assessment remains the same (see Mesmer-Magnus et al. 2012). Thus, emotional labor is stalled at a crossroads.
What is emotional work and how does it work?
Emotion work is present in any social context. It involves managing emotions to maintain personal goals and relationships (e.g., with friends, family, acquaintances). This includes gift-giving, event planning, etc. There are explicit emotional expectations, training, or financial reward, but implicit social norms.
Is emotion regulation in the workplace a new way to conceptualize emotional labor?
Emotion Regulation in the Workplace: A New Way to Conceptualize Emotional Labor Alicia A. Grandey Pennsylvania State University The topic of emotions in the workplace is beginning to garner closer attention by researchers and theorists.