How do I open IBM service request?

How do I open IBM service request?

Access SR at http://www.ibm.com/support/servicerequest/ Enter your IBM login ID and password. Note: If you are already authenticated, then continue to the next step. Select “I am having a problem with software” from the list of options.

How do I check my IBM service request status?

Procedure

1. Call 1-800-IBM-SERV .
2. Select 2 for all other products.
3. Select 1 for Hardware.
4. Remain on the line, unless it is a Pure Flex/Flex problem.
5. When requested, enter your four-digit Machine Type number.
6. Select 1 for existing ticket.

How do I contact IBM support?

How to contact the IBM Support Center

Your location	Method of contacting the IBM Support Center
In the United States	Call 1-800-IBM-SERV for support.
Outside the United States	Contact your local IBM Support Center or see the Directory of worldwide contacts (www.ibm.com/planetwide).

How do I raise my IBM PMR request?

Complete these steps to open a PMR:

1. In the management GUI, select Settings > Support > Open PMR.
2. Verify that the contact information that displays on the Open PMR page is correct.
3. Enter a description of the technical issue in the Problem Description field.
4. Click Submit to send the information to IBM.

How do I open an IBM hardware case?

Additionally, you can click Manage Support Account > Product Resources from the header, and then click Open a Case for your product in the My Products area.

What is PMR IBM?

A PMR is a Problem Management Report, which is a document that is used to manage any technical product issue that a customer reports to IBM. Each time IBM Support updates the PMR, you receive an email with the update. You can respond through SR with information or further questions you have about the reported issue.

How do I contact IBM by email?

General inquiries

1. Tel: Boardline:+918040683000. India Toll free: 1800-425-3303. India Toll free: 1800-425-1266.
2. Fax: +91-80-4068 4225.
3. E-mail: [email protected]. www.ibm.com/in-en/
4. Shopping.
5. Tel: India Toll Free: 1-800-425-3303,1-800-425-1266.
6. Landline: +91 80 2678 8015.
7. Fax: +91-80-4068 4225.
8. Address.

What is IBM email address?

The most common IBM email format is first_initial last (ex. [email protected]) being used 78.9% of the time….IBM Email Format.

IBM’s Email Format	Percentage
first_initial last	[email protected]	78.9%
first ‘.’ last	[email protected]	6.3%
first	[email protected]	5.3%
last	[email protected]	3.2%

How do I increase my service request in IBM?

Need support?

1. Submit feedback to IBM Support.
2. 1-800-IBM-7378 (USA)

How do I raise my case with IBM?

What is IBM Case Manager?

IBM Case Manager simplifies the job of designing and building a case management system and provides a graphical user interface for case workers to easily manage cases. IBM Case Manager is deployed in an application server, and uses FileNet P8 to access and store content and solution assets.

What is the IBM service request tool?

The IBM Service Request [SR] tool provides a single electronic support entry point to log and track all of your technical support requests. Clients who use the SR tool tell us the benefits are measurable.

How do I create an IBM service request (SR)?

Use the IBM Service Request (SR) tool to create and manage all requests for technical product support. If you do not have an IBM Web ID, register for one before you register for access to SR. You need your IBM Customer Number (ICN). If you don’t know your ICN, click here to find out how to get it.

How do I enter software support requests in IBM passport advantage?

You may even download reports to a spreadsheet to allow further customization. Use the IBM Service Request [SR] tool to enter all severity 2, 3 and 4 software support requests* for products acquired through IBM Passport Advantage and Passport Advantage Express. Learn more about electronic Service Request entry.

How do I contact IBM support via phone?

To contact IBM Support via phone, you will need your IBM Customer Number. Follow the directions to get to IBM Support for IBM ILOG software products. Product name and version. It helps to have the full name (for instance, “ILOG CPLEX Optimization Studio”) The agent will be able to answer, or route the case to the proper place.